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Service

Systems Integration

Organisations rarely suffer from too few systems. They suffer from systems that do not speak to each other, so staff act as the integration layer. We build the connections that let information move on its own, with proper handling for the moments when a service is unavailable.

The problem

Situations this service addresses

If more than one of these sounds familiar, this is usually the right place to start.

  • The same customer record is entered into two or three systems by hand.

  • Finance reconciles payments against orders manually every week.

  • A vendor provides an API but nobody has had time to use it.

  • An integration exists, fails silently, and is only noticed when figures do not match.

Capabilities

What we can design, build and support

  • API integration with internal and third-party services

  • Payment gateway integration, including local Nepalese providers

  • CRM and ERP connectivity

  • Third-party service integration for messaging, storage and logistics

  • Scheduled and event-driven data synchronisation

  • Integration monitoring, retry handling and failure alerting

Business value

What this work is intended to change

Written as intentions rather than promises. We do not quote guaranteed savings, revenue increases or delivery times we cannot support.

Duplicate entry removed

Where a record is created once and propagates, the copies stop diverging.

Faster reconciliation

Automatic matching between transactions and orders is intended to shorten routine finance work.

Failures that surface

Explicit retry logic and alerting mean a broken connection announces itself rather than quietly dropping records.

Typical deliverables

  • Integration map showing systems, data flows and ownership
  • Field-level mapping and transformation rules
  • Integration services with retry and error handling
  • Monitoring and alerting for each connection
  • Test evidence covering failure scenarios, not only the happy path
  • Operational documentation for your team

Security and quality considerations

  • Credentials for third-party services are stored in a secret manager and rotated on a defined schedule.
  • Only the fields genuinely required are transferred between systems.
  • Every integration has a defined behaviour for timeout, duplicate and partial-failure cases.
  • Payloads are logged with sensitive values redacted.

Technologies we commonly use

  • REST and GraphQL APIs
  • Webhooks
  • Message queues
  • Nepalese and international payment gateways
  • CRM and ERP APIs
  • Scheduled jobs and event processing

Delivery process

How the work runs

The same five stages apply across services. Depth varies with the size of the engagement; the sequence does not.
  1. 01

    Discover

    Understand the operation before proposing anything.

    • Interviews with the people who perform the work daily
    • Review of existing systems, data and integrations
    • Constraints recorded honestly — budget, timeline, team capacity
  2. 02

    Define

    Turn findings into a scope that can be costed and agreed.

    • Written requirements with clear boundaries
    • Success criteria agreed before development begins
    • Sequenced releases rather than one large delivery
  3. 03

    Design

    Shape the experience and the architecture together.

    • Interface design reviewed with real users where possible
    • Data model, integrations and access control designed up front
    • Security and privacy decisions recorded as part of the design
  4. 04

    Develop

    Build in short iterations with something reviewable each time.

    • Code review and automated testing on critical paths
    • Regular demonstrations instead of a single reveal
    • Documentation written alongside the code, not afterwards
  5. 05

    Improve

    Release, observe and refine based on real use.

    • Monitoring and error reporting configured before launch
    • Post-release review of what usage actually shows
    • Planned maintenance for dependencies and security updates
Read the full delivery method

Questions

Systems Integration — common questions

There are usually options — scheduled file exchange, database-level integration, or a vendor add-on. Each has trade-offs, and we set them out before committing to an approach.

Related services

Often part of the same engagement

Discuss systems integration

Tell us about the process, system or product involved. We will give you an honest view of the options, including the ones that do not involve us building anything.

Start a ConversationSee all services

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